The art of communication is the language of leadership. It helps to develop and maintain brawny connection with the team members. The ones who know how to communicate with their people lead to a long way. They encourage their team members to give out their best and get their job done on time efficiently. All this is possible only if the individual has interpersonal skills and knows how to use it business-like.
Interpersonal skills is not just a term but is a conflation of many soft-skills. It includes communication skill (verbal and non-verbal), listening skills, negotiation skill, problem-solving, decision making skill, and assertiveness. The one with well-developed set of interpersonal skills succeed professionally and in their personal lives as well. Conversely, those who lack these skills face hardship at their workplace and experience failure when attempting to interact with others.
For the ones who lead others, it vitally important to have these social and soft skills and if not, then develop and learn practice it everywhere possible. With a little time and perseverance it is easy to develop this skill and improve many aspects of one’s professional and social life. It helps to learn and understand the importance of communication and relationship at both organizational and social level.
Soft-skills encompasses wide range of skills such as:
1- Communication skills: This the most important and the key skill among all other skills and includes verbal, non-verbal and listening skill as well. It is all about what to say, how to say, even if someone wants to communicate through body gesture it is about how it should be done. Also, communication skill involves correct interpretation of verbal and non-verbal communication through powerful listening skill.
2- Negotiation and Influencing Skills: This is a subset of communication skill and is all about the ability to persuade and influence others to agree on mutual terms. With this skill one can transform an unfavorable situation to a favorable one and get the job done. It could only work effectively when practiced along with impeccable communication skill.
3- Problem Solving: It is about identifying the problem, search for the cause and work on the solution of the problem. Those with effective problem-solving skills are efficient to provide solution to others and themselves in the most critical situations. They have the capability to save their organization from any type failure.
4- Team Working and Emotional Intelligence: It is a mandatory skill to develop unmatchable leadership quality. The art of working in and managing a team is important for the leaders to learn. The ability to understand and the emotions of their own and the others is key to perfect leadership.
Unlike technical and professional skills interpersonal skills are used every day and everywhere in both personal and professional life. In today’s competitive era it is indispensable to have these skills to beat others and succeed. It is the need of the hour to master these skills. The most basic steps to develop and improve the social and personal skills are:
1- Analyze yourself and identify your strength and weaknesses. Once the area of improvements is identified, it is worth to take feedback from others. It will protect the individuals to develop blind spot for themselves.
2- Start with developing basic communication and listening skill. Use techniques like questioning and reflection demonstration to initiate a conversation. Communication is not about just speaking out. Communicate to listen and understand the feelings and thoughts of others through both verbal and non-verbal communication.
3- Develop and maintain a positive attitude. No one will follow a leader without confidence and positive attitude. Confidence helps you to gain the trust of your team members and your positive attitude will reflect on them as well. Learn to recognize, manage and reduce stress and try to manage and have control of your emotion. If you can control yours then only you can control others.
4- Work in the group to hone your skills as in this way you will get the chance to see things with the perspective of others. It helps to understand the group dynamics and learn techniques to manage a team.
5- Lastly, develop the habit of self-reflection. Think about your previous conversations and interpersonal interactions. Learn from your mistakes and successes and continue to grow.
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